Help Center

Looking for help? We've got you covered. Check out our FAQs below for information on refresh eligibility, ordering, and more.


When is Teamwear expected to be worn?

Teamwear is optional workwear and encouraged to be worn at work, off-site staffing events, volunteering, etc.

Who do I contact if I have questions about the San Antonio Teamwear program?

Please contact our Customer Service team at

Account & Eligibility

What is my annual refresh quantity, and how do I check my refresh status?

Qualifying San Antonio teammates are allowed five (5) Boeing-funded items in 2023. If you are eligible for a refresh in 2023 after ordering 5 Boeing-funded items, your refresh eligibility will be effective January 1, 2024.

Check Refresh Status

Why am I unable to view my refresh status?

Eligibility is determined by a number of parameters in Boeing’s HR system. In order to qualify for teamwear refresh, your work location must be set as San Antonio and you must have active employee status.

Returns & Exchanges

How do I submit a return?

Exchanges are only offered on defective product or for shipping errors only. Please order carefully and review size charts before placing your order. If you have a concern about the items you've received, please contact us directly at

If your item arrived with defects, damage, or if you've received incorrect item(s) please contact us at with the Order number found in your Order Confirmation email.

Does NOT Qualify for a return or exchange Qualifies for an exchange
Ordered incorrect size Received incorrect size (shipping error)
Ordered item by mistake Received incorrect item (shipping error)
Damaged upon arrival
Defective upon arrival


Can I cancel or change my order?

We are unable to accept changes or cancellations to Boeing Teamwear orders. Please ensure your selections are correct before submitting your order. If you have any questions about our items (sizing, fit, etc.) please reach out to us at


How do I determine my size?

Please refer to the size charts on our product pages for more details on sizing.

Try-on opportunities will be communicated through site newsletters.

How do I order my five (5) Boeing-funded items?

When you are eligible to order, add items to your cart and click “Check Out”. The price for the five (5) Boeing-funded items drops to $0. Add your shipping address. You do not need to enter a billing address. Keep the “Same as Shipping Address” button checked, and complete order.

My Boeing-funded purchase discount code was not automatically added to cart at checkout. What should I do?

If the discount code is not automatically added to cart and you are eligible for annual refresh, please refresh your web browser and navigate back to your cart. Click the "Checkout" button again. If the issue persists, please contact

Can I purchase Teamwear item(s) beyond my annual refresh quantity?

Yes; however, personal purchases can only be made after you've reached your annual refresh limit. Personal purchases must be made in a separate transaction and cannot be combined in checkout with Boeing-funded items. You will be charged for tax and shipping.

Can I redeem Pride@Boeing Points, Gift Cards, or Service Awards on my purchase?

Pride@Boeing Points, Gift Cards, and Service Awards may not be redeemed at

Who do I contact for questions about my Teamwear order?

Please contact our Customer Service team at

Where else can I purchase Boeing apparel?

While Boeing Teamwear is the only place to shop official teamwear, additional Boeing apparel can be purchased at Boeing Store. Shop online at or visit one of our stores.


When will I receive my order?

Most orders are processed within 2 business days. Expect your delivery within 4–8 business days after your order has been processed. Business days are defined as Monday–Friday, excluding Holidays.

Once you place your order, you will receive a shipping confirmation email, where you'll find a link to view your tracking number and shipping status.

Can I ship my package out-of-state?

There will not be an out-of-state shipping option at checkout. You will be required to enter a Texas shipping address upon checkout to submit your order.


Can I log in to on my own personal device?

No, we currently do not allow login via personal devices. Login must be made using Boeing SSO on a Boeing-issued device.

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